Profile
Hi, I'm Valentina
I'm a multidisciplinary designer specializing in service and experience design, with 9 years of experience across various sectors. I believe our job as designers is to explore areas others overlook, uncovering unique opportunities. I'm driven by the pursuit of untapped opportunities to provide meaningful value for customers and businesses.
I firmly believe that good design is essential for achieving social impact and delivering user value while meeting business objectives.
Experience
Minsait Xtudio, Mexico City MX
Senior Manager Service Designer | 2024 - present
ā
frog, Mexico City MX - San Francisco CA
Senior Service Designer | 2022 - 2024
Mobility ADO, Mexico City MX
Senior Service Designer | 2020 - 2022
ā
Milanosesto, Milan IT
Service Designer | 2020
ā
Musubi, Milan IT
Experience Designer | 2019
ā
Pantera, Mexico City MX
Product Designer | 2017 - 2018
ā
Citibanamex, Mexico City MX
Project Manager | 2015 - 2017
Additional Experience
Universidad Iberoamericana
Experience Design | CDMX, Mx | 2020 - present
Villa Arconati
Service Designer | Bollate, IT | 2019
ā
Movie Magic
Stylist Second Assistant | Milan, IT | 2018
ā
Rotella Comunicazione
Design intern | Milan, IT | 2014
ā
Ä°stanbul Bilgi Üniversitesi
Exchange | Istanbul, Turkey | 2014
ā
Nagoya University of Arts
Exchange | Nagoya, Japan | 2013
Education
Master | Product Service System Design
Milan, IT | Politecnico Di Milano
2018 - 2020
ā
Specialization | Retail Design
Milan, IT | Istituto Di Moda Burgo
2016 - 2017
ā
Bachelor | Design
Milan, IT | Nuova Accademia Di Belle Arti Milano
2011 - 2014
Skills
Qualitative & Quantitative Research
Piloting
Prototyping
Workshops
CoDesign | CoCreation
User Personas | JTBD
Storyboards
Experience Mapping
Customer Journey Map
Service Blueprint
Offering Map
System Map
Stakeholders Map
Desktop Walkthrough
Miro
Mural
Figma
Adobe
Languages
Spanish
Native
English
Bilingual
Italian
Fluent
French
Basic